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| Hotfile Support emails |
| 2010-06-10 |
Dear users and premium customers of Hotfile.com,
To improve respond time and to track every your request/problem starting from today you should send us emails only through our contact form:
http://hotfile.com/contacts.html
You must be logged in your Hotfile account (if you have) and it is very important to use proper subject, for example:
"I can't login with with my user/pass?"
and follow given instructions when you select proper subject.
Please notice direct emails won't be processed properly and within 24 hours!
Please read our FAQ & News, before contacting us. You may find your question/problem answered already.
Please notice emails with questions answered already in our FAQ/Affiliate/News section won't be processed.
Regards,
Hotfile Support Dep. |
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| New paid download country was added - Mexico |
| 2010-05-18 |
Starting from today we added Mexico to our paid download countries list.
For full country list and more information please visit our Affiliate page |
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| Too many failed attemtps to login message |
| 2010-05-16 |
If there are multiple attempts to login with different user/pass from your IP address our anti-cheat system will block your access for 10 minutes. If these attempts continue your IP could be blocked permanently.
If you are not doing these multiple login attempts please check your computer for viruses and STOP using unauthorized 3rd parties sites for downloading!
All those sites (offering Hotfile downloads) could steal your account information and your account could be blacklisted for account sharing violation. |
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| Hotlink / Direct download link option is enabled |
| 2010-05-04 |
Hotlink/direct download link enables you to allow other users to downbload your files with premium privileges fast and easy. Users given with hotlink/direct download link can instantly save the file, without being a HotFile premium member.
Up to 1200Gb Hot/Direct link traffic is included in each premium account!
For more information, please CLICK HERE |
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| Premium accounts download limits |
| 2010-04-12 |
We received many questions about what is our daily/monthly download limit.
We are pleased to inform you that we DON'T have any limits!
Please notice we don't allow account sharing (using of account by multiple people) or using your premium account to leech traffic (through 3rd party server, etc) and share it with others!
We will remove your premium status immediately and your account could be suspended also.
Enjoy your membership!
Regards,
HotFile Corp |
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